Refund Policy for Appstronauts IT Solutions Pvt. Ltd.
Effective Date: 21 Nov 2023
Thank you for choosing Appstronauts IT Solutions Pvt. Ltd. for your web and mobile development needs. We are committed to providing high-quality products and services to our customers. Please read our refund policy carefully before making any purchase.
1. Scope of Refund Policy:
This refund policy applies to all purchases made through the Appstronauts IT Solutions Pvt. Ltd. website for our web and mobile applications.
2. No Refunds for Source Code Products:
Appstronauts IT Solutions Pvt. Ltd. sells applications as a product, including access to the application’s source code. Once the source code has been delivered to the customer, we do not offer refunds. This policy is in place to protect the intellectual property and proprietary nature of our source code.
3. Refund Eligibility:
Refunds will only be considered in the following circumstances:
– If there is a technical issue that prevents the proper functioning of the application, and Appstronauts IT Solutions Pvt. Ltd. is unable to resolve the issue within a reasonable time frame.
– If there is a proven defect in the product that significantly affects its performance and functionality.
4. Requesting a Refund:
To request a refund, the customer must submit a detailed description of the issue or defect to our customer support team at support@appstronauts.in within 2 days of the purchase date. Appstronauts IT Solutions Pvt. Ltd. will review the request and, if eligible, process the refund within a reasonable time frame.
5. Refund Process:
If a refund is approved, the refund will be processed using the same payment method used for the original purchase. The amount refunded will be limited to the original purchase price.
6. Contact Information:
For any questions or concerns regarding this refund policy, please contact our customer support team at support@appstronauts.in.
7. Policy Updates:
Appstronauts IT Solutions Pvt. Ltd. reserves the right to update or modify this refund policy at any time. Customers will be notified of any changes through our website.
By making a purchase from Appstronauts IT Solutions Pvt. Ltd., you acknowledge that you have read, understood, and agreed to our refund policy. We appreciate your understanding and cooperation.
Thank you for choosing Appstronauts IT Solutions Pvt. Ltd.
Appstronauts IT Solutions Pvt.Ltd
